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Bear technician checking a wall for moisture
Home / Restoration / Water damage
24/7 water damage response

Water spreads while you decide.

Extraction, structural drying and full repair for homes and businesses across Northwest Arkansas. The first hours decide whether this becomes a mold job.

Why speed matters

Why the first day costs less than the second.

Water-damaged drywall opened up for drying and repair

Water doesn’t sit still. It travels along framing, wicks up drywall and moves under flooring into cavities you can’t see, carrying whatever it passed through on the way.

Within 24 to 48 hours, damp materials start supporting mold. After that, a drying job becomes a demolition job, and a two-day claim becomes a two-week one.

The kind of water matters too. A clean-water leak left standing degrades into a category that needs a different scope, different protective gear and a larger claim.

Category 1
Clean water

Supply line, burst pipe, water heater, rain.

Category 2
Gray water

Washer, dishwasher, toilet overflow without waste.

Category 3
Black water

Sewage backup, rising groundwater, flooding.

Bear’s crews extract, dry and document in one visit, then our own construction team rebuilds what the water touched. One company, one contact, one claim file.

Call 479-321-1313
Drying equipment set up after a moisture survey
Moisture mapping

We find the water you can’t see.

A floor can feel dry and still hold water in the subfloor, the bottom plate and the base of the walls. We measure before we cut, so only wet material comes out.

Less guesswork means less demolition, a smaller claim and a shorter job.

  • Moisture readings across every affected wall and floor before equipment goes in
  • Wet areas mapped and photographed so the scope matches what is actually wet
  • Re-read every day until materials reach the dry standard
Insurance support

How a water claim actually gets paid.

Water losses are approved on evidence: readings, photographs and daily logs. We build that file from the first visit, organized the way adjusters expect it.

  1. 01
    Arrival documentation

    Photos and moisture readings across every affected area before equipment goes in.

  2. 02
    Category and class

    The type of water and how much is wet set the scope. Both get written down and justified.

  3. 03
    Daily drying logs

    Readings recorded every day until the dry standard is met. This is the record adjusters ask for.

  4. 04
    Itemized estimate

    Mitigation and rebuild scopes written to industry standards.

  5. 05
    Adjuster on site

    We meet the adjuster and answer their questions, so you don’t have to.

  6. 06
    Dry, then rebuild

    Verified dry, then our own construction team rebuilds. Same company, same claim file.

Reviews
4.9

Rated 4.9 on Google across 76 reviews. Customers name the people who showed up, Mike, JP and Tim among them, because the same crew sees the job through.

Read all reviews
A pipe burst in our attic at 1:30 AM… Mike answered my call immediately and walked us through the emergency steps. By morning he and JP had navigated ice-covered hills to reach our door.
Trista C.Burst pipe · Mar 2026
Bear was the only one to answer the phone over the weekend. They handled my entire insurance claim with the adjuster all the way through.
Jay R.Plumbing leak claim · Jun 2026
A leaking shower led to mold and another company did the remediation. I wasn’t confident in their work and called Bear for a second opinion. My experience was stellar.
Lori H.Leak and mold · Jun 2025
Questions

Water damage questions, answered straight.

Still not sure?Ask the Bear Home Advisor in the corner. It can look at a photo too. Or call, and a person answers.
How fast do you need to start?

Extraction should start the same day. Damp materials can start supporting mold within roughly 24 to 48 hours, and once that happens, the scope and the claim both change.

Will my insurance cover this?

Sudden and accidental water, like a burst pipe or failed supply line, is typically covered. Long-term seepage and maintenance issues typically aren’t. We document the loss either way, so the decision is made on evidence.

Do I have to use the company my insurer suggests?

No. You choose who works on your home.

How long does drying take?

Most homes dry in three to five days. We take readings daily and stop when the readings say it’s dry, not when the calendar does.

Can I stay in the house?

Usually, with clean water. Sewage or a large affected area often means staying elsewhere for a few days, which many policies cover under loss of use.

Do you do the repairs too?

Yes. Once the structure is verified dry, Bear’s own construction team rebuilds: drywall, flooring, cabinets and finishes. No hand-off to another contractor.

Service area

24/7 across Northwest Arkansas.

On-site within the hour in most cases. Based in Bentonville, with crews across Benton and Washington counties.

BentonvilleRogersSpringdaleFayettevilleBella VistaCave Springs
IICRC certified Licensed & insured in Arkansas 24/7 live answer 4.9 on Google · 76 reviews A+ BBB accredited
It all starts with a call

Water in your home? Call Bear.

  • A person answers, 24 hours a day
  • On-site within the hour in most cases
  • We work with your insurer and document everything
  • Our own crew dries it and rebuilds it
Fastest: call us
479-321-1313

Request a callback

We’ll call you back during office hours, Mon–Fri 7:30 a.m.–4:30 p.m. Anything urgent? Call now.

What happened

Active emergency? Don’t wait. Call 479-321-1313 now.