Frozen pipe repair in Northwest Arkansas.
Thawing pipes safely, and repairing the ones that split. Licensed Bear plumbers answer 24/7, and the same team dries and repairs the house if a pipe has already let go.
Frozen or burst? Here’s what to do.
The freeze rarely does the damage. The thaw does, when water pressure returns to a pipe the ice has already split. What you do in the next hour decides which call this is.
Frozen, not leaking
Act nowAlready split or leaking
EmergencyA careful thaw. Checked before the water’s back on.
A frozen pipe is a pipe that may already be weakened. Every frozen pipe call follows the same order.
Find the freeze
Which faucets stopped, where the pipes run, and whether anything is wet. It tells us where the ice is before we arrive.
Protect the house
Main shutoff located and ready, so nothing floods if the pipe has already split.
Thaw it slowly
Controlled, even heat from the faucet end toward the frozen section. No open flame, no blasting one spot.
Check before pressure returns
We look for splits and leaks as the water comes back, instead of finding them later in a ceiling.
Repair, then protect
Fix what split, and show you where that line is exposed so it does not happen again. You approve the price before work starts.
Licensed Bear plumbers, paid for craftsmanship, never on commission. Meet the team →
Northwest Arkansas winters are mild until they aren’t.
A few cold nights in a row find the pipes nobody thinks about. According to the Red Cross, these freeze most often:
Where freezing weather is the exception, the International Code Council puts the pipe-freeze alert threshold here.
Red Cross: if you leave during a cold snap, keep the heat no lower than this.
Pipe already burst? We dry it and fix it too.
Bear is a plumbing company and a restoration company. One team repairs the pipe, dries the house and rebuilds what the water touched, with one point of contact. We document the damage from the first visit for your claim.
EPA guidance: dry water-damaged areas and materials within 24 to 48 hours to help prevent mold growth.
Read up before the cold hits.
Plain-language guides from Bear plumbers on spotting, thawing and preventing frozen pipes.
Rated 4.9 on Google across 76 reviews. When a pipe lets go on a cold night, customers remember who picked up the phone.
Read all reviews →“A pipe burst in our attic at 1:30 AM… Mike answered my call immediately and walked us through the emergency steps. By morning he and JP had navigated ice-covered hills to reach our door.”
“Had my first insurance claim for a major plumbing leak and Bear was the only one to answer the phone over the weekend. One of their plumbers, Tim, was very informative and definitely knew what he was doing.”
“Fast, fair pricing, and excellent communication. Bear fixed my plumbing issue quickly and it’s been working perfectly since.”
Frozen pipes, answered straight.
How do I know if a pipe is frozen?
If a faucet gives little or no water in freezing weather, a pipe feeding it is probably frozen. Frost on an exposed pipe is another sign. Leave the faucet open and call.
Can you fix a frozen pipe before it bursts?
Often, yes. Leave the faucet open, never use an open flame to thaw it, and call. If the pipe has already split, shut off the main before it thaws.
Can I thaw a frozen pipe myself?
If the pipe is exposed and you can see it, gentle heat such as a hair dryer or heating pad is fine, with the faucet open. Never use an open flame. If the pipe is in a wall or you cannot find it, call a licensed plumber.
Where is my main water shutoff?
Usually where the water line enters the house: a basement wall, crawlspace, garage or utility room. Some homes also have a shutoff outside near the meter. If you cannot find it, tell us when you call and we will help.
Will insurance cover a burst pipe?
Water damage from a sudden burst is typically covered. Repairing the pipe itself often is not. We document the damage from the first visit so your claim is decided on evidence.
Will I know the price before you start?
Yes. A licensed plumber finds the problem and explains your options and pricing up front. You approve the price before work begins.
Frozen pipe? Call before it thaws.
Answered 24/7 from Bentonville, with licensed plumbers across Benton and Washington counties.