A plumbing emergency can’t wait for Monday.
Burst pipes, frozen lines, sewage backups and leaks, answered 24/7 by licensed Bear plumbers anywhere in Northwest Arkansas.
Do these four things right now.
Then call. A person answers, any hour, and can talk you through the shutoff while a plumber is on the way.
Shut off the water
Close the main shutoff, usually where the line enters the house in a basement, crawlspace, garage or utility room. For a single fixture, its own valve may be enough.
Stay clear of electricity
If water is near outlets or appliances, turn off power at the panel only if you can reach it without standing in water.
Move what you can
Get electronics, rugs, papers and valuables out of the wet area if it is safe to do so.
Photograph everything
Take photos and video of the water, the source and the damage before cleanup starts. Your insurance claim will need them.
Get everyone out first.
Leave the house without switching lights or appliances on or off, then call your gas utility or 911 from outside. Call us once you are safe.
Usually where the water line enters the house. Some homes also have one outside near the meter. Tell us when you call and we will help you find it.
479-321-1313 →What we handle at 2 a.m.
The calls that cannot wait. Each one gets a licensed plumber, a clear price before work starts, and help with the water damage if it has already spread.
Licensed Bear plumbers, paid for craftsmanship, never on commission. Meet the team →
Call now, or book a callback?
If you are unsure, call. A person answers and will tell you honestly whether it can wait until morning.
Call now, any hour
EmergencyUsually can wait for a callback
Book itWater already spread? We dry it and fix it too.
Bear is a plumbing company and a restoration company. One team stops the leak, dries the house and rebuilds what the water touched, with one point of contact.
EPA guidance: dry water-damaged areas and materials within 24 to 48 hours to help prevent mold growth.
Know what to do, one click away.
Plain-language guides for the moments that matter most: what is happening, what to do now and when to call.
Rated 4.9 on Google across 76 reviews. When something breaks at night or on a weekend, customers remember who picked up the phone.
Read all reviews →“A pipe burst in our attic at 1:30 AM… Mike answered my call immediately and walked us through the emergency steps. By morning he and JP had navigated ice-covered hills to reach our door.”
“Had my first insurance claim for a major plumbing leak and Bear was the only one to answer the phone over the weekend. One of their plumbers, Tim, was very informative and definitely knew what he was doing.”
“After spending $330 with another company and being left with a still clogged drain… Bear had it cleared for less than half. Highly recommend.”
Emergency plumbing, answered straight.
Can you fix a frozen pipe before it bursts?
Often, yes. If a faucet gives little or no water in freezing weather, a pipe is probably frozen. Leave the faucet open, never use an open flame to thaw it, and call. If the pipe has already split, shut off the main before it thaws.
Is a sewage backup an emergency?
Yes. Sewage carries bacteria and should not sit in the house. Keep people and pets away from it, stop using water and drains, and call so we can clear the line and clean up safely.
Where is my main water shutoff?
Usually where the water line enters the house: a basement wall, crawlspace, garage or utility room. Some homes also have a shutoff outside near the meter. If you cannot find it, tell us when you call and we will help.
Will insurance cover a burst pipe?
Water damage from a sudden burst is typically covered. Repairing the pipe itself often is not. We document the damage from the first visit so your claim is decided on evidence.
Do you also fix the water damage?
Yes. Bear is also a restoration company. The same team that fixes the pipe can dry, repair and rebuild what the water touched.
Will I know the price before you start?
Yes. A licensed plumber finds the problem and explains your options and pricing up front. You approve the price before work begins.
Water where it shouldn’t be? Call Bear now.
Answered 24/7 from Bentonville, with licensed plumbers across Benton and Washington counties.